Everything you need to know and more.

We have locations in Melbourne and Sydney.

Visit this page for all the FAQs and information you need about gifting.

Visit our Scrub Station page for all the scrubby FAQs and information you need.

Visit out Sydney page for all the FAQs and information you need.

Visit our Collingwood page for all the FAQs and information you need.

All our policies, including cancellation, voucher, privacy and terms and conditions can be found below.

Just like how we have a no BS approach to wellness, we also have a no BS policy when it comes to discrimination against anyone or anybody. We are an inclusive space and we respect all bodies, shapes, sizes, colours, gender expressions, and abilities.

By clicking book, it means you have agreed to respecting our space, our team and fellow guests. Any patron or employee found to be either verbally or physically unreasonable will be asked to vacate the premises immediately.

All visitors and staff must respect people's pronouns and never presume an individual's gender. It goes without saying that we do not touch anyone without their express permission. All staff and clients are governed by these terms at Sense of Self.

We have a zero-tolerance policy for any funny business. If you are caught engaging in any acts of a sexual nature whilst at SOS, you will be escorted out immediately and banned.

Collingwood
The bathhouse, downstairs massage room and courtyard areas have been purpose-built on the ground floor and designed with accessibility in mind. This includes the installation of a pool hoist, an accessible bathroom, extra circulation space, and provision for a chair in the sauna and steam room.

Our pool is half in-ground and half-out of ground to give optionality. We have both a Pelican pool hoist (the company notes the weight limit at 150kg), and space to get a chair to the pool edge. The pool edge is 54cm, and the top of the pool edge/the coping is 53cm. We also have an aquatic wheelchair that is safe to use in the sauna and steam room, as the metal on standard chairs gets very hot.

The cold plunge is inaccessible as we weren't able to build it in-ground, however we have a rain shower (hot or cold) between the hot pool and the sauna.

Our massage studio is via stairs (no lift) so we have a massage room on the ground floor.

The Sense Of Self team are customer service staff, so while they are exceptional at making sure guests have a great experience, they are not trained in manual handling or specialised care and as such they are not equipped to be operating and facilitating movement in and out of the pool using the Pelican pool hoist.

What our team are able to do is ensure that the above mentioned accessibility equipment is available, serviced, and operational for guests to use with the help of their own qualified companion.

Qualified companions get free access to the bathhouse and we encourage anyone requiring assistance in the facility to reach out to us directly so we can ensure you and your companion have all of the information they need to have a smooth experience.

Yes, you can! Companions get free access. If you are confident in navigating the space solo and don't require specific assistance you are more than welcome to come on your own. Contact us directly so that we can ensure the facility is staffed with the right people to give an exceptional experience.

The easiest and fastest way is to do it is online. Alternatively, you can contact us.

There is the option to book a massage and bathing package or a stand-alone massage treatment on our booking system. If you can't find a date with both available, we encourage you to check in again soon as everything is live and updated daily.

For those with massages already booked, enquire with us as to the availability of bathing in advance, but it is subject to availability.

If you have a gift voucher and would like to make a massage booking, please book online or contact us directly. Multiple vouchers can be applied. If in doubt, contact us and we can help you.

No, if you would like to book bathing, please do so separately or enquire to add on to your massage. Subject to availability.

For all Bathhouse and Massage bookings, we ask for upfront payment when booking in.

For bathing only we accept a valid government Healthcare card.

You can reschedule your appointment anytime up to 24 hrs before your appointment start time. To reschedule please email bookings@sos-senseofself.com.

For bathing
You can cancel your booking anytime up to 24 hrs before the start time of your booking by selecting 'manage your order' at the top of your confirmation and reminder email and then clicking the cancel button.

For massage

To cancel please email bookings@sos-senseofself.com or just reply to your confirmation email.

We will send you an email booking reminder 72 hrs before your appointment so you can’t miss the cancellation window.

You are not charged if you cancel outside of the 24hr window. For cancellations within 24hrs, charges may apply. All the details on our cancellation policy can be found below.

If you cancel your booking within 24 hrs and have paid for your booking we will provide a refund to the card used to make the bookings.

If you have a voucher when your booking is cancelled it will automatically be reinstated (unless expired) and you can rebook again when you are ready. We do not convert any monies paid to a credit/voucher for another time

Yes! For personal celebrations and private bathing. Please get in touch with all the details and we can advise you on cost and availability.

We do not host corporate events in our space.