The Fine Print

We have a no-bs policy when it comes to discrimination against any one or any body.

You must respect all people and all bodies in the bathhouse. This means bodies that may or may not look like your own. At SOS we welcome bodies of all shapes, sizes, colours, gender expressions, and abilities. Any patron or employee found to be impinging this requirement either verbally or physically, will be asked to vacate the premises immediately.

SOS is an inclusive space. At Sense of Self we respect all bodies, and we welcome all gender identities and expressions.

To this effect, all visitors and staff must respect people's pronouns and never presume an individual's gender. It goes without saying that we do not touch anyone without their express permission. All staff and clients are governed by these terms at Sense of Self.

Sense of Self is bathers on, unless it is a designated session.

Sense of Self will be all-genders with “bathers on” unless a particular session is designated as “bathers-optional”.

Kids must be 12 years of age or over to use the bathhouse.

Any minor (under the age of 18) must be accompanied by a guardian at all times. All guardians are required to pay for Bathhouse entry and are responsible for children in their care at all times. If you are 18 years of age, you are free to enter solo.

While at Sense of Self,clients must follow all instructions given to them by staff and they acknowledge that any failure to do so will be at their own risk and may cause injury.

Clients and Employees must not:

• use the Bathhouse or any Bathhouse Feature other than for its intended purpose;
• obstruct or interfere with any of the entrances or common areas of the Bathhouse;
• engage in any unsafe or dangerous behaviour;
• damage any of the baths, bathing equipment, furniture or any other property in the Bathhouse.

Sense of Self does not allow patrons to bring illicit substances into the Bathhouse.

Bringing alcohol into the Bathhouse is strictly prohibited unless authorised by Sense of Self. Members or Guests under the influence of alcohol or drugs may be refused entry to the Bathhouse.

We have a zero-tolerance policy for any funny business.

If you are caught engaging in any acts of a sexual nature whilst at SOS, you will be escorted out immediately and will not be allowed to return.

Introduction

S.O.S Sense Of Self Pty Ltd ACN 624 448 139 (“we”, “our” and “us”) is committed to responsible privacy practices and to complying with the Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) to the extent they apply to us.

This Privacy Policy sets out our policies on the management of personal information including how we collect personal information, the purposes for which we use this information, and to whom this information is disclosed.

We may change or update our Privacy Policy from time to time.

What is personal information?

In this Privacy Policy, “personal information” has the meaning set out in the Privacy Act. Essentially, personal information is information or an opinion about an individual who is reasonably identifiable.

What types of personal information do we collect?

The types of personal information we collect from you depend on the circumstances in which the information is collected.

We may collect contact details including your name, address, email address, phone numbers and your date of birth / age. We may also collect answers you provide to questions we ask and other information in relation to your dealings with us.

If you apply for employment with us, we may also collect information for the purpose of considering your application including your qualifications and resume as well as reference information from your nominated referees.

If you are an individual contractor to us, we may also collect information relevant to your engagement with us including qualifications, work history, resume, reference information from your nominated referees, bank details, feedback from supervisors and training records.

Except as described in this section, we do not generally require you to disclose any sensitive information (e.g. details of race, religious belief, sexual orientation or membership of a trade union) to us. If you do provide us with sensitive information for any reason, you consent to us collecting that information and using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.

In addition to the types of personal information identified above, we may collect personal information as otherwise permitted or required by law.

How do we collect your personal information?

We collect personal information in a number of ways. The most common ways we collect your personal information are:

• directly from you when you provide it to us or our agents or contractors;
• via our website or when you deal with us online (including through our social media pages);
• from publicly available sources;
• from our related companies; and

from third parties (for example, from referees if you apply for a position as an employee or contractor with us).

For what purposes do we collect, use and disclose your personal information?

The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it. Whenever practical we endeavour to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.

We may use or disclose your personal information:

• for the purposes for which we collected it (and related purposes which would be reasonably expected by you);
• for other purposes to which you have consented; and
• as otherwise authorised or required by law.

In general we collect, use and disclose your personal information so that we can do business together and for purposes connected with our business operations.

Some of the specific purposes for which we collect, use and disclose personal information are:

• to respond to you if you have requested information (including via our websites or via an email or other correspondence you send to us);
• to provide goods or services to you or to receive goods or services from you;
• to administer rewards, surveys, competitions or other promotional activities or events conducted, sponsored or managed by us or our business partners;
• to enable you to use our apps and other applications that you download;
• to enable you to participate in any loyalty or incentive programs that we operate;
• to improve our goods and services;
• to verify your identity, address and age or eligibility to participate in a marketing activity;
• to consider you for a job with us (whether as an employee or contractor) or in the context of other relationships with us;
• to address any issues or complaints that we or you have regarding our relationship; and
• to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.

Direct marketing

Direct marketing involves communicating directly with you for the purpose of promoting goods or services to you and to provide you with special offers. Direct marketing can be delivered by a range of methods including mail, telephone, email or SMS. You can unsubscribe from our direct marketing, or change your contact preferences, by contacting us (see section 15 of this Privacy Policy).

What happens if you don't provide personal information?

Generally, you have no obligation to provide to us any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to do provide you with the products and services requested or allow you to participate in the marketing activities that depend on the collection of that information.

To whom do we disclose personal information?

We may disclose your personal information to third parties in connection with the purposes described in section 5 of this Privacy Policy.

This may include disclosing your personal information to the following types of third parties:

• our employees and related bodies corporate;
• our contractors and other third parties that provide goods and services to us (including website and data hosting providers, and other suppliers);
• our accountants, insurers, lawyers, auditors and other professional advisers and agents;
• payment system operators;
• if you are an individual contractor to us or a prospective employee, to our related companies and HR related service providers (e.g. for outsourced payroll processing);
• any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees);
• in the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors;
• third parties that require the information for law enforcement or to prevent a serious threat to public safety; and
• otherwise as permitted or required by law.

Where we disclose your personal information to third parties we will use reasonable efforts to ensure that such third parties only use your personal information as reasonably required for the purpose we disclosed it to them and in a manner consistent with the Privacy Principles under the Privacy Act.

If you post information to public parts of our websites or to our social media pages, you acknowledge that such information (including your personal information) may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.

Does personal information leave Australia?

We do not generally disclose your personal information outside of Australia. Except in some cases where we may rely on an exception under the Privacy Act, if we do disclose personal information to overseas recipients, we will take reasonable steps to ensure that such overseas recipients do not breach the Privacy Principles in the Privacy Act in relation to such information.

How do we protect personal information?

We will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information. Nothing in this Privacy Policy restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).

Please notify us immediately if you become aware of any breach of security.

Accuracy of the personal information we hold

We try to maintain your personal information as accurately as reasonably possible. We rely on the accuracy of personal information as provided to us both directly (from you) and indirectly.

We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information. Our contact details are set out in section 15 of this Privacy Policy.

Links, cookies and use of our websites and applications

Our website may contain links to other sites. This Privacy Policy applies to our website and not any linked sites which are not operated or controlled by us. We encourage you to read the privacy policies of each website that collects your personal information.

We may use “cookies” and similar technology on our websites and in other technology applications. The use of such technologies is an industry standard, and helps to monitor the effectiveness of advertising and how visitors use our websites/applications. We may use such technologies to generate statistics, measure your activity, improve the usefulness of our websites/applications and to enhance the “customer” experience.

If you prefer not to receive cookies you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. However, our websites may not function properly or optimally if cookies have been turned off.

How can you access and correct personal information we hold about you?

You may seek access to personal information which we hold about you by contacting us as described below in this Privacy Policy. We will provide access to that information in accordance with the Privacy Act, subject to certain exemptions which may apply. We may require that the person requesting access provide suitable identification and where permitted by law we may charge an administration fee for granting access to your personal information.

If you become aware that any personal information we hold about you is incorrect or if you wish to update your information, please contact us (see section 15 of this Privacy Policy).

Queries, comments and complaints about our handling of personal information

If you have any questions, comments or complaints about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Privacy Act, please contact us (see section 15 of this Privacy Policy).

When contacting us please provide as much detail as possible in relation to your question, comment or complaint.

We will take any privacy complaint seriously and any complaint will be assessed with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.

If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.

How can you contact us?

Please address all privacy complaints to:

Attention: The Company Director

30-32 Easey Street, Collingwood VIC 3066

OR hello@sos-senseofself.com

If you wish to seek access to or correct or update any personal information we hold about you, or to unsubscribe from our direct marketing you can also contact us using the contact details listed above.

Version date: August 2026

Agreement

• These terms and conditions (“Bathhouse T&Cs”), together with our Privacy Policy and Code of Conduct apply to your use of S.O.S Sense of Self Pty Ltd’s (“SOS”, “we”, “our” or “us”) bathhouse located at 30-32 Easey Street, Collingwood VIC 3066 (“Bathhouse”) and website located at www.sos-senseofself.com (http://www.sos-senseofself.com/) (“Site”).
• By entering the Bathhouse, purchasing any SOS Product, making a Booking or accessing or using the Site, you agree to these Bathhouse T&Cs, together with our Privacy Policy and Code of Conduct (collectively, the “Terms”). If you do not agree with the Terms, you must not access the Bathhouse or browse or use the Site.
• We reserve all rights to alter the Terms at our discretion. Each time you use the Bathhouse or the Site, it is your responsibility to ensure that you are aware of our current Terms as published on the Site. Your continued use of the Bathhouse or Site following the publication of changes to these Terms is taken to be your acceptance of those changes.
• The Terms, as amended by us from time to time, continue to apply for as long as you use the Bathhouse and/or Site or until terminated in accordance with the Terms.
• Definitions in these Bathhouse T&Cs are set out at the end.

Bathhouse Rules

• The features of the Bathhouse include, but are not limited to, the following:
  • Bathhouse Access;
  • Classes;
  • Treatments;
  • Workshops; and
  • Events.

(collectively, the “Bathhouse Features”).

• Bookings for the Bathhouse Features must be made in accordance with the Booking clause.
• You may utilise the Bathhouse Features as a Guest (without a Membership) or as a Member (by taking out a Membership, if available).
• We may, for any reason, at any time and without notice to you change or remove Bathhouse Features, including by changing or removing Classes or Treatments or closing the Bathhouse for periods.
• The Access Hours for the Bathhouse will be made available on the Site. We may alter the Access Hours from time-to-time, at our discretion. This includes closure of the Bathhouse for capacity considerations, private events and facility maintenance requirements.
• We may limit access to some or all Bathhouse Features depending on the terms applying to the particular SOS Product you have purchased. Such terms will be available at the time of purchase.
• All Bathhouse Features will be “bathers on” unless a particular Session or Bathhouse Feature is designated as “clothes off”. We will make sure any “clothes off” events are prominently advertised to avoid any confusion.
• SOS is an inclusive space. You must respect all people and all bodies in the Bathhouse, and if it is found that you have verbally or physically made anyone feel uncomfortable, we have the right to request you leave the premises and to refuse entry at any time.
• You must follow all instructions given to you by SOS staff and you acknowledge that any failure to do so will be at your own risk and may cause injury.
• You must not:
  • use the Bathhouse or any Bathhouse Feature other than for its intended purpose;
  • obstruct or interfere with any of the entrances or common areas of the Bathhouse;
  • engage in any unsafe or dangerous behaviour;
  • damage any of the baths, bathing equipment, furniture or any other property in the Bathhouse.
• Prior to use of any of the Bathhouse Features, you must have been examined by a qualified medical practitioner within the past six months and have been found by such practitioner to be in good physical health and physically able to bathe in hot and cold environments.
• Certain Bathhouse Features (including Classes) may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. See the liability provisions below in the Liability clause. We are not liable for the security or loss of your property. We recommend that valuable items are left at home.
• We will communicate with Members and Guests primarily via email. It is your responsibility to therefore ensure that the correct contact details are provided and that the nominated email address is regularly checked for correspondence.
• Bringing illicit substances into the Bathhouse is strictly prohibited. Bringing alcohol into the Bathhouse is strictly prohibited unless authorised by us. Members or Guests under the influence of alcohol or drugs may be refused entry to the Bathhouse.
• You must advise at time of making a Booking through TryBe if you are suffering from or affected by any medical conditions that might be complicated or exacerbated by your use of the Bathhouse Features, or which may necessitate increased supervision or a priority medical response, including:
  • Conditions involving high fever
  • Extreme hypertension
  • Malignant tumours and cancerous conditions
  • Liver, kidney and circulation disorders
  • Conditions presenting the high risk of haemorrhaging
  • Anaemic conditions
  • Congestive heart failure, recent stroke, or recent heart attack
  • Pregnancy
  • Diabetes

Memberships

• We offered several Membership options, with differing levels of access to the Bathhouse and the Bathhouse Features (“Membership Plans”). We may add or remove the Membership Plans we offer at any time.
• To become a Member you must:
  • enter into a Membership Plan.
• Details of your Membership, including Membership Amount and Start Date, will be provided in your individual Membership Plan.
• We guarantee to fix the agreed Membership Amount for the initial term of your Membership. After this date the Membership Amount is subject to change with 30 days’ prior written notice from us.
• Memberships cannot be shared or transferred and must only be used by the individual who has entered the relevant Membership Plan. Any Member found to be sharing their Membership will be denied entry to the Bathhouse and have their Membership cancelled.
• We reserve the right to cancel Memberships for any reasons, including your breach of the Terms or if your behaviour in the Bathhouse is impacting the experience of other Members, Guests or our staff.
• Unless otherwise advertised, Members will be entitled to discounts on certain purchases, including retail products, classes, workshops and ticketed events.

Gift Cards

• Gift Cards can be used for Bathhouse Access and Treatments only.
• Gift Cards are:
  • not redeemable for cash;
  • valid for 36 months from the date of issue; and
  • non transferable.
• We do not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness, change of address or any other reason. All Gift Card purchases are final.
• We accept no responsibility if a Gift Card is lost, stolen, destroyed, or used without your permission.

Bookings

• All bookings for Bathhouse Features (“Bookings”) will be processed through our Site.
• You can make Bookings yourself via our Site or you can phone the Bathhouse or come to the Bathhouse in person during Opening Hours where a staff member will process the Booking on your behalf.
• In addition to the terms below, terms and conditions will apply to the Booking of each Bathhouse Feature and will be made available to you during the Booking process via our Site.
• Bookings for Bathhouse Access relate to a time period in which you may access the Bathhouse (“Session”). Unless otherwise advertised, each Session will be for two hours. You can book a maximum of two back-to-back Sessions in a day.
• At the end of your Session you must leave the Bathhouse but will still have access to the change room facilities and reception.
• All Bookings are subject to availability and the terms applying to the particular SOS Product you have purchased as set out in TryBe.
• Please arrive at least 10 minutes before your Session commencement to ensure you get the most out of your Session.
• We intend to offer Classes and Treatments and other Bathhouse Features. Booking terms applying to these additional Bathhouse Features will be made available when applicable.

Suspension and Termination of Memberships

• Memberships may be suspended for up to a maximum of 4 weeks during each 12 month period commencing on the Start Date of the relevant Membership.
• During the suspension period:
  • Direct Debit Memberships will not be charged any Membership Amounts attributable to the suspension period; and
  • Early-Bird Memberships will be extended by the time of the suspension.
• Early-Bird Memberships may be suspended on 14 days prior notice. Early-Bird Memberships may be cancelled at any time, however, you will not be entitled to a refund or exchange as your purchase was an upfront bulk-buy sale item.
• For Direct Debit Memberships:
  • we require at least 14 days notice prior to your next billing date for any suspension;
  • suspension is only possible in 2 week blocks in line with your scheduled payment cycle; and
  • after at least 3 payments of the Membership Amount (6 weeks), you may cancel your Membership by providing us with written notice at least 14 days prior to your next billing date.
• All debts associated with your Membership must be settled before cancellation can be finalised, this includes all Late Cancellation Fees and No Show Fees incurred.
• Requests to suspend or cancel Memberships must be made in writing by emailing to hello@sos-senseofself.com.au. Requests will not be accepted by any means other than email.

Refunds

• We do not offer refunds or credits on Multi Passes, Memberships, one-off access, Gift Cards, bulk buy or sale items. All such purchases are final.
• We do not offer refunds or credits on Workshops or Events for change of mind, injury, illness, change of address or any other reason. All Workshop and Event purchases are final.
• Nothing contained in these Terms excludes, restricts or modifies the application of any condition, warranty or other obligation, the exercise of any right or remedy, or the imposition of any liability under the Competition and Consumer Act 2010 (Cth) or any other national, state or territory legislation (the “Acts”) where to do so is unlawful.
• To the maximum extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon you pursuant to any of the Acts, our sole liability for breach of any such condition, warranty or other obligation is limited to supplying the products or services again or payment of the cost of having the products or services supplied again.
• To the maximum extent permitted by law, we will not provide you with a refund, or the ability to rebook the Bathhouse Features purchased by you, where the Australian Consumer Law does not apply.

Legal Capacity

• You must be 12 years of age or over to use the Bathhouse Features.
• If you are under the age of 18 years (a “Minor”), you must immediately cease accessing and using the Bathhouse unless you have permission from a parent or guardian. If you are found to be a Minor without this permission, we are entitled, at our absolute discretion, to cancel or terminate any SOS Product purchases or Membership and refuse you entry into the Bathhouse.
• If you are under the age of 18 years you must be accompanied by a guardian at all times. All guardians are required to pay for Bathhouse entry and are responsible for children in their care at all times.
• Entry into the Bathhouse and any Membership is an acknowledgement by you that:
  • you are over the age of eighteen (18) years, or have obtained the relevant permission from a parent or guardian or will be supervised by a parent or guardian; and
  • you accept the Terms and agree that you have entered into a binding legal contract with us in relation to the Terms.
• If you are a parent or guardian permitting a Minor to access and use the Site or Bathhouse, you agree to:
  • exercise supervision over the Minor's use of the Site and Bathhouse;
  • assume all risks associated with use of the Site and Bathhouse as outlined in the Terms;
  • ensure that all content and information that the Minor may encounter on the Site is suitable and appropriate for the Minor;
  • assume all liabilities resulting from the Minor's use of the Bathhouse and Site;
  • ensure the accuracy and correctness of all information submitted by the Minor;
  • provide the consents required by these Terms on behalf of the Minor.
• We may, at any time, request written confirmation from a parent or guardian that you have permission to access and use the Bathhouse.
• We reserve the right to restrict access and refuse entry to Minors for particular Bathhouse Features.

Payment - General

• SOS Products, including one-off access, Multi Passes and Gift Cards can be purchased online or you can phone the Bathhouse or visit to the Bathhouse in person during Access Hours where a staff member will process the Booking on your behalf. A surcharge may apply to payments made by credit card depending on the credit card used.
• The terms and conditions of Zenoti and our third-party biller Adyen form a binding component of these Terms.
• You agree and acknowledge that we will treat an electronic instruction as authentic and are under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.
• If your nominated payment method triggers our internal suspect transaction protocols, we may contact you to confirm additional details, or rescind the transaction.

Payment - Direct Debit

• Payment of any recurring Membership Amount will be made fortnightly via direct debit from your credit or debit account as designated in your Membership Plan. Membership Amounts are paid fortnightly in advance for the following 2 weeks.
• It is your responsibility to ensure there are sufficient funds available to cover the recurring fortnightly direct debit for your Membership Amount. If a direct debit payment is declined for any reason, we reserve the right to process payment of the Membership Amount at any time to settle any debt owed.
• If a direct debit is declined (including due to insufficient funds), this may result in additional costs for us (such as a fee for a failed transaction). You agree that any such fees we incur will be owed by you to us and you authorise us (or our third-party biller) to direct debit such amounts from you at any time.
• We are not responsible for additional bank fees that you may incur from your bank for direct debits of the Membership Amount.

Pricing

• All prices listed on the Site and in the Membership Plan are in Australian Dollars and include GST (unless otherwise specified).
• All prices displayed on the Site and Zenoti are subject to change without notice.
• Promotional discount codes may be given at our sole discretion on terms and conditions notified at the time of the relevant promotional offer or discount.
• To the maximum extent permitted by law, we reserve the right to refuse a sale to any person.

Intellectual property rights

• You acknowledge that we or our licensors are the owners of all Intellectual Property Rights in the Site and in all Material published on the Site, and we retain all rights, title and interest in the Site and Material (including Intellectual Property Rights contained therein) irrespective of any licence we may grant to you to access and use the Site.
• You may access and use the Site (including Intellectual Property Rights contained therein) for your personal and non-commercial use only. You must not in any form or by any means reproduce, modify, distribute, store, transmit, publish, use or display the Material on another website or create derivative works from any part of the Site or the Material or commercialise any information obtained from any part of the Site or Material without our prior written consent.
• By uploading, posting, transmitting or otherwise making available any content or material via the Site (“Your Content”), you:
  • (a) grant to us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable and sub-licensable licence to use, publish, reproduce and otherwise exploit Your Content in any form for any purpose and unconditionally waive any moral rights that you might have in respect of Your Content; and
  • (b) represent and warrant that you either own the Intellectual Property Rights in Your Content or have the necessary permission to upload, post, transmit or otherwise make available Your Content via the Site.
• We reserve the right to terminate any licence granted to you under the Terms and/or remove any of Your Content from the Site, at any time, for any reason and without notice to you.
• You agree that you will not modify or copy the layout or appearance of the Site nor any computer software or code contained in the Site, and that you will not decompile, disassemble, reverse engineer or otherwise attempt to discover, interfere with or access any source code related to the Site.
• The Sites (and any goods or services purchased on or via the Sites) is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within, on or via the Sites. You may not use the Sites (and any goods or services purchased on or via the Sites), or any of its Content, to further any commercial purpose, including any commercial activity, photoshoots, sales or offering for sale, advertising or advertising revenue generation activity on your own website, auction sites, group buying sites social media sites or otherwise.

Indemnity

• You agree to indemnify us and our officers, directors, employers or contractors (collectively, the “Indemnified”) and to keep indemnified and hold harmless the Indemnified from and against any and all actions, claims, demands, losses, damages, taxes, liabilities, costs and/or expenses that may be incurred by, or sustained by, the Indemnified arising out of, or in connection with, your access to, and use of, the Bathhouse, Bathhouse Features, Materials, Site, any breach by you of these Terms, or your or anyone else’s use of the Bathhouse or Bathhouse Features. This indemnity survives termination of the Terms.

Liability

• To the maximum extent permitted by law, we exclude all:
  • conditions, guarantees or warranties expressed or implied by law; and
  • any liability to you or to any third person however arising (and whether arising under statute, negligence or otherwise) for any personal injury or death to you or any third person, or for any special, direct, indirect or consequential loss or damage (including, but not limited to, loss of income or revenue, loss or interruption of business, loss of profits, revenue or contracts, loss of anticipated savings, loss of data, loss of use, loss of privacy or loss of goodwill), arising out of, or in connection with, any person’s access and/or use of the Bathhouse, Bathhouse Features, SOS Products, Materials or Site.
• Without limiting the generality of the foregoing, you agree that in no event shall our maximum aggregate liability exceed the total amounts you have paid to us in the past 6 months.
• You acknowledge and agree that the limitations of liability contained in this clause are a fair and reasonable allocation of the commercial risk between the parties.
• To the maximum extent permitted by law, all typographical, clerical or other errors or omissions in sales literature, quotations, price lists, acceptances or offers, invoices or other documents or information issued by us will be subject to correction without any liability on our part.

Events Outside our Control

• Sometimes events happen that are out of our control. These may include strikes, lockouts, accidents, fire or the delay, failure in development, production, or supply by third parties of equipment or services, or unforeseen changes to laws or regulations applicable to the Bathhouse premises or operations.
• Such events may prevent us from providing you with access to the SOS Products or Bathhouse Features in whole or in part.
• In such cases, both parties agree that we will not be liable for any delay or failure in performing our obligations while such events persist.
• If the delay or failure referred to in this clause 15 continues for a period of two calendar months or more, then you may terminate your Membership by giving written notice to us.

Privacy

• We are committed to protecting your privacy and personal information. Please see our Privacy Policy (https://www.sos-senseofself.com/privacypolicy) for further details about our practices relating to the collection, use, disclosure and storage of your personal information.

Site Use

• You warrant and represent that your access to, or use of, the Site is not unlawful or prohibited by any laws which apply to you. You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate authorities.
• We may, in our absolute discretion, restrict your access to the Site (temporarily or permanently) where you have breached the Terms or for any other reason and at any time in our absolute discretion. Under these circumstances, you may be prevented from accessing all or parts of the Site. We will not be liable to you or any third party if this occurs. We may impose limits or restrictions on the use you may make of the Site. Further, we may, for any reason, at any time and without notice to you, withdraw the Site, or change or remove Site functionality.
• The Site may contain links to third party websites. Any links to such websites provided on the Site are for convenience only. We do not represent that we have any relationship with any linked websites nor recommend or endorse any goods, services or third party content appearing on, or via, other websites linked to this Site. We are not responsible for any loss or damage that may arise from your access to, and/or use of, third party websites, products and services. Additionally, we are not responsible for the content or privacy practices associated with linked websites. You should make your own enquiries before using and/or accessing third party websites.
• You may not use the Site other than for its intended purpose. You agree that you will not engage in any activity that interferes with or disrupts the Site or the servers and networks that host the Site. You agree not to, circumvent, disable or otherwise interfere with security-related features of the Site or attempt to do so or otherwise interfere with, or restrict, any person or visitor from accessing or using the Site.
• Unless otherwise expressly stipulated in the Terms, you must not copy, adapt, distribute, display, reproduce or transmit any content displayed or published on the Site.
• You must take your own precautions to ensure that the telecommunications equipment and computer systems used by you to access and use the Site does not expose your telecommunications equipment and computer systems to any viruses, malicious computer code or other forms of interference which may damage your computer system. We accept no responsibility for any loss or damage to you or anyone else which may arise out of, or in connection with, your access to, and use of, the Site.
• You must not establish a link to the Site in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Use Of Products

All of the products purchased from Sense Of Self should be used in accordance with the manufacturer’s instructions, precautions and guidelines. Sense of Self cannot assume responsibility for any, damage, loss or injury arising from their use.

General

• We reserve the right to make changes to these Terms without notice to you. Any such amendments will have immediate effect from the time that they are published on the Site.
• Although we do our best to provide the most up-to-date information on the Site as this becomes available, we cannot warrant the accuracy or completeness of the information provided.
• Any provision of the Terms which is void or unenforceable may be severed without affecting the enforceability of other provisions.
• A failure or delay by us to exercise a power or right under the Terms does not operate as a waiver of that power or right, and the exercise of a power or right by us does not preclude our future ability to exercise that or any other power or right.
• These Terms are governed by, and must be construed according to, the laws of Victoria, Australia and the parties submit to the exclusive jurisdiction of the courts exercising jurisdiction there.

Definitions

• In these Terms:
  • “Zenoti” means the booking platform used by SOS purchases and Bookings.
  • “Access Hours” means days and times in which the Bathhouse will be open and available for Members and Guests to make Bookings, including times for various Bathhouse Features.
  • “Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act
  • 2010 (Cth);
  • “Bathhouse” means the bathhouse located at 30-32 Easey Street, Collingwood VIC 3066;
  • “Bathhouse Access” means access to the communally accessible spaces and facilities at the Bathhouse;
  • “Bathhouse Features” include, but are not limited to, the following:
• Bathhouse Access;
• Classes;
• Treatments;
• Workshops; and
• Events.
  • “Bathhouse T&Cs” means these terms and conditions;
  • “Booking” means a booking for a Bathhouse or Massage Feature;
  • “Class” means any class held in the Bathhouse or run by SOS;
  • “Consumer Guarantee” has the meaning given in Division 1 of Part 3-2 of the Australian Consumer Law;
  • “Direct Debit Membership” means a Membership under which a recurring Membership Amount is paid fortnightly via direct debit and includes Founding Memberships;
  • “Early-bird Membership” means pre-sale Membership under which a one-off upfront fee has been paid and no recurring Membership Amount is applicable;
  • “Event” means any event held at the Bathhouse;
  • “Founding Member” means a Membership that was purchased in the first round in 2019.
  • “Gift Cards” means a card that can be used to make certain Bookings in accordance with the Gift Card clause;
  • “Guest” means any a person who is not a Member;
  • “Intellectual Property” means all present and future intellectual or industrial property rights (whether or not registered) throughout the world, including, without limitation, in respect of patents, copyright, moral rights, trade names, trade marks, logos, systems, circuit layout, designs, software, plant breeder’s rights, domain names, trade secrets and confidential information;
  • “Joining Fee” means the one off fee paid in order to become a Member, as set out in the relevant Membership Plan;
  • “Late Cancellation Fee” has the meaning in Booking Cancellation clause;
  • “Massage Studio Treatment” means any treatment administered as part of the Massage Studio, which can include the upstairs or downstairs areas of the Sense Of Self site;
  • “Material” means any information, data, source codes, drawings, content, text or images in any form (whether visible or not), audio recordings, video recordings, lists, sound, video, links, layout, look and feel, control features and interfaces contained on the Site, or otherwise displayed, uploaded or published on, or via, the Site;
  • “Member” means a member of the Bathhouse, who has entered into a Membership Plan paid any applicable Joining Fee and “Membership” has the corresponding meaning;
  • “Membership Amount” means a recurring fortnightly payment amount applicable to a Membership as set out in a Membership Plan;
  • “Membership Plan” means the terms entered by Members on Acuity that detail the particulars of their Membership, including the relevant Start Date, Joining Fee and Membership Amount;
  • “Multi Passes” means a package of several passes that can be used for Bookings, including Bookings for Bathhouse Access.
  • “No Show Fee” has the meaning in Booking Cancellations clause;
  • “Privacy Policy” means our privacy policy available at www.sos-senseofself.com/privacypolicy (https://www.sos-senseofself.com/privacypolicy);
  • “Session” means a time period in which a Member or Guest has made a Booking for Bathhouse Access;
  • “Site” means the website located at www.sos-senseofself.com (http://www.sos-senseofself.com/)
  • “SOS” S.O.S Sense of Self Pty Ltd ACN 624 448 139 ;
  • “SOS Product” means any SOS item offered for sale through the Site including, but not limited to Memberships, Multi Passes and Gift Cards.
  • “Start Date” means the date on which a Membership will commence, as listed in the relevant Membership Plan.
  • “Terms” means these Bathhouse T&Cs together with our Privacy Policy;
  • “Treatments” means any treatment services offered at the Bathhouse;
  • “Workshops” means and workshops offered at the Bathhouse or by SOS; and
  • “You" or "Your" means the person or entity accessing, using the Bathhouse or Site and includes, when applicable, Members and Guests.

• Any reference in these Terms to the singular includes the plural, to any gender includes all genders, to any act or statute includes any Act or statute which supersedes, replaces or modifies any earlier Act or statute, to persons includes all bodies and associations both corporate and incorporated and vice versa. Paragraph headings are for reference purposes only and all references to clauses are to clauses in these Terms unless otherwise specified.

Last updated: August 2026

All vouchers have a 3-year expiry date as per the ACCC guidelines and they cannot be extended under any circumstances.

Voucher credit must be used during the 3-year validity period by redeeming a service or products before the expiry date.

Voucher credits cannot be used to purchase other vouchers or passes.

Specific services and/or products

We cannot ensure the immediate availability of specific services or products as vouchers are dollar value and not service or product specific. There is no obligation from Sense of Self to provide specific service types based on individual preferences. For a specific service type, we recommend to plan your visit accordingly within the 3 year validity period to avoid disappointment.

Due to privacy reasons, Sense of Self is unable to investigate or locate lost or misplaced voucher codes for giftees- should you misplace your voucher, please contact the person who gifted you the voucher.

Multi-passes (retired)

Our Multi-passes for the Bathhouse come in 3, 5, or 10 packs, allocated for weekday (exclusive of Public Holidays) or weekend use. Our passes save the purchaser on the total cost of the equivalent single visits. Multi-passes are valid for 12 months and all services must be redeemed within this time.

Due to the nature of multi-passes and the discount applied, we cannot alter or change the terms of the pass (from weekday to weekend) after purchase.

Passes are assigned to the purchaser’s account and intended for individual use, therefore they are unable to be gifted to others, split between a party or applied to multiple bookings on the same day of redemption.

We are unable to extend multi-passes beyond the expiry date under any circumstances.

Vouchers and Multi-passes can only be redeemed at the Sense Of Self location of purchase or through our online platform.